Frequently Asked Questions

We accept the following forms of payment:

• Shopify Payments
• Paypal

Please read our Privacy Policy to view the full details on how we protect your privacy and personal information.

Once they are sold out It usually takes about two weeks to get back to stock. But no worries! You can always email info@kawawig.com for any specific information about the item/s you are looking for.

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. You can always contact sales@kawawig.com for any extra information you want to know before purchasing. 

As soon as we receive your payment, we immediately dispatch your order to our suppliers for order verification, tailoring, quality check, and packaging which can take an additional 1-4 days. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@kawawig.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Track your package with the order number and email address used for your order.

This refers to the time it takes for items to be shipped from our warehouse to the destination. For US-based deliveries, we use epacket which is a US postal service product that typically takes 7-14 days. For other international deliveries, the shipping time may vary.